Mon-Fri 10:00am - 6:30pm
Sat 10:00am - 2:00pm
Customers are not replying these days, they are reacting – especially on social media. Hospitality industry is facing the most challenging time. While customers can outburst their frustration on personal blogs, public platforms, consumer complain sites or social media, the management must know how to tackle the situation. The workshop aims to prepare the top to bottom level employees of the company to handle the situation wisely to manage the corporate reputation.
The focus of the workshop is to train the staff members of the hotel or other industry organizations to learn and understand the importance of the reputation over internet. Spending lots of money in marketing without considering the concern for the reputation kills the rest of the marketing efforts too.